Refund policy

Refund & Return Policy

We want you to love your coffee experience with us. If something isn’t right, here’s how returns and refunds work at Kedar Coffee Company.

Return Window

  • You have 7 days from the date of delivery to request a return.

  • For orders shipped into the European Union, you have a 14-day cooling-off period in line with EU consumer laws.

Return Cost

  • Customer pays return shipping for change-of-mind or standard returns.

  • We cover return shipping if the item is defective, damaged, or incorrect.

  • If we provide a prepaid return label, the cost of return shipping may be deducted from your refund (unless the return is due to damage/defect/incorrect item).

Eligibility

To be eligible for a return:

  • Item must be in the same condition that you received it: unopened, unused, unworn, with tags, and in original packaging.

  • Proof of purchase (invoice/receipt) is required.

How to Start a Return

  1. Email us at returns@kedarcoffeecompany.com.

  2. If your return is accepted, we’ll provide a return shipping label and instructions.

  3. Items sent back without prior approval will not be accepted.

For questions, contact support@kedarcoffeecompany.com.

Damages & Issues

Please inspect your order on delivery. If it’s defective, damaged, or you received the wrong item, contact us immediately so we can evaluate and make it right.

Non-Returnable Items

Certain items cannot be returned:

  • Perishable goods (such as opened food or coffee once packaging is unsealed)

  • Custom products (special orders or personalized items)

  • Personal care goods (beauty, grooming, hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards and items on sale

If unsure, please reach out before requesting a return.

Exchanges

For faster service, return the unwanted item (if eligible). Once accepted, place a new order for the desired item.

Refunds

  • We’ll notify you once we receive and inspect your return.

  • If approved, your refund will be issued to your original payment method within 10 business days.

  • Please note it may take additional time for your bank or credit card provider to post the refund.

  • If more than 15 business days have passed since approval, contact us at support@kedarcoffeecompany.com.