Shipping policy
At Kedar Coffee Company (KCC), we take pride in delivering freshly packed coffee that matches the energy and lifestyle of our customers. This shipping policy outlines the timelines, charges, and procedures related to delivery of your order.
Order Processing
- All confirmed orders are processed within 3 to 4 business days.
- Orders placed after 4:00 PM IST, on weekends, or on public holidays will be processed the next working day.
- We roast and pack in small batches to ensure quality and freshness.
Shipping Methods and Delivery Timelines
We currently deliver across India through trusted logistics partners.
Shipping charges may vary based on weight, destination, and delivery type. Final charges are calculated at checkout.
Free Shipping
We offer free standard shipping on all prepaid orders above ₹999 (inclusive of all taxes).
Delivery Locations
We ship to most serviceable pin codes in India. If your pin code is unserviceable, you will be notified at checkout or via email after placing your order.
Tracking Your Order
Once your order is shipped, a tracking ID and link will be sent via email and/or SMS. You can use this link to monitor the delivery status of your order.
Delays and Exceptions
While we aim to deliver on time, certain uncontrollable factors may cause delays, including:
- Weather-related disruptions
- Natural calamities
- Local delivery restrictions
- Peak season or promotional sale volumes
In such cases, we appreciate your understanding and assure timely communication from our side.
Damaged, Missing, or Incorrect Orders
If you receive a product that is:
- Physically damaged
- Incorrect
- Missing from your order
Please notify us within 48 hours of delivery at support@kedarcoffeecompany.com, along with your Order ID and photographs of the package (if applicable). Our team will investigate and resolve the issue at the earliest.